Promoted in first year with MemberCentral. Managing project to identify new payment gateway and provider to create enhanced revenue stream for company while offering new features to our clients. Manage enhancement stories to add important functionality for our client organizations.
MichaelpMullally
Profile
A devoted hard-working professional with experience overseeing a major sports franchise e-commerce business, multi-day streaming events, multiple CRM migration projects, managing a marketing campaign for a national horticulture broker, and managing multiple client web design projects for a web design agency. Managed a 500% growth in e-commerce sales over a 4 year period. Focus in automation and process creation for efficiency Lead a customer service, order fulfillment, and product optimization team between 6-10 employees. Launched new Association Management System & website redesign. Launched new responsive e-commerce website with integrated Point Of Sale inventory management system. Maintained annual inventory shrink percentage less than 0.50% of yearly sales. Oversaw entire retail consignment and sales for multiple marquee events including Bruce Springsteen, Taylor Swift, Kenny Chesney, Mötley Crüe, and 5 Seconds of Summer. Outgoing individual with unique perspectives and a drive to succeed in every aspect of life.
Education
University of Mount Union, Alliance, OH
Bachelor of Arts: Political Science
Minor: Communication New Media
Bachelor of Arts: Political Science
Minor: Communication New Media
Cleveland State University, Cleveland OH
Post-Secondary Enrollment Options Program
Post-Secondary Enrollment Options Program
University of Akron, Akron, OH - Completed 30 credits towards Master of Arts in Communication
Experiences
Managed digital marketing avenues including website and email marketing systems for member and non-member communications. Produce, direct, record, and stream live events up to 10 programs a week in peak season for continuing eduction department as well as foundation events. Increased website pageviews by 60% and email open rate by 3% over previous year. Evaluated and selected new Association Management System (AMS). Managed implimentation and migration to new AMS.
Manage new web development projects for clients using Wordpress Content Management System. Manage team of developers to create custom plugins and programming to meet client needs. Manage support and quote queue to ensure quick response to requests. Prepare quotes for web development projects.
Manage e-commerce stores to wholesale and retail customers including site maintenance and merchandising. Manage marketing of Grimes Horticulture to Greenhouse Growers,Farm Market Growers, advertising partners and vendors. Create merchandising materials and produce print catalogs . Redesign Grimes website for easy edits and responsive design.
Managed 4 e-commerce websites including staff, warehouse inventory management, order fulfillment, customer service, and website optimization. Planned, researched, and completed fully responsive e-commerce website upgrade. Introduced branded shipping boxes for an enhanced customer experience. Completed two warehouse re-locations including planning and organization strategies. Trained and managed more than 100 different employees in a 40 day span.
Edited and published web merchandise content for Cleveland Cavaliers, Canton Charge, Cleveland Gladiators and Lake Erie Monsters Team Shop web sites. Handled incoming retail and Web customer service calls and emails. Processed orders as well as other duties assigned. Ticketed, picked and packed merchandise for shipment to consumers and internal transfer. Maintained inventory organization to ensure ease to pick.
Produced individual packages for air including player biography of Cleveland State Guard Norris Cole. Recorded and edited highlights for in-game updates and post-game show. Educated in technologies and format for STO Update Desk productions. Experienced in gathering reliable sources for OHSAA coverage. Continued work with MAC sports coverage. Produced and wrote “Inside Ohio’s Head” Pilot episode for presentation to executive producers.
Studied communication theories and research methods. Instructed Introduction to Public Speaking course for 3 semesters. As a video/audio equipment assistant managed the rental of equipment by Communication department undergraduates. Course work including; Quantitative and Qualitative research methodologies, Sports Planning and Promotion, Politics and the Media, and New Media Production.